When choosing an energy provider, customer satisfaction is essential to keep in mind.
Choosing a reputable company that meets customer satisfaction would help manage your energy supply in the long run. Even though many would think first of the cost, the customer is the ultimate game changer for owners.
Thus, they aim to choose the company or agents that outwit competitors.
Energy Survey 2022 is the most extensive survey that gets over 7,000 UK clients to rate 25 different companies. They tell them the factors that drive consumers when choosing an energy provider.
- Billing precision
- The clarity in the bill
- Customer service is an essential part of the job.
- Management of complaints
Energy brokers like Utility Bidder can help you find the best deal for your business’s electricity and gas needs by comparing deals from a wide range of providers, including the following:
Octopus Energy
Octopus is one of the UK’s fastest-growing energy suppliers and offers quality service and competitive rates. Octopus business energy deals provide 100% renewable electricity, gas, and water on one bill.
Outfox the Market
Outfox the Market provides 100% renewable electricity from offshore wind farms. The cheapest small energy supplier got five stars for bill accuracy and value. It got two 5s. 82% of customers were satisfied with bill clarity and customer service.
BG Lite
A fixed-price gas and electricity service for small businesses, BG Lite, is part of the Centrica family, the parent company of British Gas. This plan includes low prices, online account management, and a smart meter at no additional charge.
BG+
Centrica’s BG Plus brand offers fixed-price electricity plans for high-consumption businesses that use half-hourly metering. This plan gives you immediate access to meter consumption data to better forecast and manages your business’s energy costs.
BG core
Centrica’s largest energy provider, BG Core, is a good option if you prefer an account that isn’t managed online. It comes with paper billing or e-billing and a dedicated phone line for customer service.
Crown Energy
Crown Energy has 25 years of experience installing gas, electricity, and water in homes, the public sector, and the construction industry.
Depending on your business’s needs, this has pros and cons. Crown is one of the few suppliers to offer 100%, 50%, and 25% biomethane. Small businesses may not benefit from this.
EDF
This is one of the UK’s most prominent business energy suppliers and one of the ‘big six.’ EDF can serve companies of all sizes, including multiple locations, and requires multi-site metering.
Opus
It’s hard to forget about Opus Energy, another well-known commercial energy supplier in the UK. Renewable energy sources include wind, solar, hydro, and anaerobic digestion generators and Opus’ support for developing energy-generating sites.
SSE
It’s easy to manage business energy deals for SMEs and sole traders and large business energy solutions, such as energy management, from SSE, one of the big six domestic and business energy suppliers.
Scottish Power
Scottish Power is one of the UK’s big six energy suppliers for businesses. It offers a wide range of energy deals, online account management, and automated meter reading to help your business save time and money.
Total Gas & Power
Total Gas & Power is part of Total, one of the world’s leading oil and gas companies and Low-carbon energy leaders. Total Gas & Power is 30 years old, serves over 200,000 locations in the UK and has products for any size business.
Valda Energy
Small-to-medium business energy provider Valda Energy is in its first year (SMEs). Valda Energy strongly supports sustainability and renewable energy, buying from independent energy producers across Great Britain.
Which is the UK’s worst energy supplier in 2022?
According to The Energy Shop, “We couldn’t help but notice the energy behemoth and constant of the UK energy market – British Gas.”
Not only do they receive low ratings of 62% and 2.65 out of 5 from Citizen’s Advice, and their overall rating shows that from nearly 80k reviews is a pitiful 3.1 out of 5.
Runners-up: Another energy market dinosaur, E.ON, would be on the receiving end of the sticky stick. Which? Citizen’s Advice and their customers all dislike it.
Which is the best energy supplier in the United Kingdom in 2022?
From their research, Octopus Energy is, without a doubt, the most consistent performer in the UK energy market in terms of customer service, pricing, and fuel mix.
They have a whopping 4.8 out of 5 on TrustPilot from an impressive +80,000 reviews at writing. To put this in context, British Gas has fewer reviews and a dismal 3.1 out of 5 ratings.
They continue to dominate the UK energy market, so keep an eye on them. Add their leading technology and 100% renewable fuel mix; they’re our clear winner.
Outfox was the runner-up. The Market is closely followed by So Energy, which does not disappoint.
How To Resolve Energy Supplier Issues
You can complain if you’re unhappy with your supplier.
- First, write or email your supplier a formal complaint so you have a record.
- They have eight weeks to reply. If not, you can escalate to the energy ombudsman. Visit our energy supplier complaints page for more information.
If you’re unhappy with your energy supplier, switch to a new one. A competent energy broker lets you compare suppliers online in a few clicks.
Conclusively, Should You Switch Energy Suppliers?
Choosing a supplier, whether, for the big six or a newer challenger brand, you must take note of your needs and expectations. Don’t assume a more significant supplier offers better customer service.
You need to consider the supplier’s suitability when switching business gas suppliers or comparing business electricity suppliers in the UK.
Competent energy brokers like Utility Bidder only work with trusted suppliers. Tech-enabled experts will use intelligent data and their knowledge to ensure you’re on the right energy deal with a suitable supplier.
